Delivered a presentation at Microsoft this week, at their fab offices in Victoria, London.
Customer Service Hall of Shame
Need for Speed
Ray Kurzweil, take a bow
Somebody transcribed his “Next 20 Years of Gaming” presentation – outstanding!
Dubai development and technology
Just returned from Dubai, where I presented at the HelpDesk Institute’s annual conference on developments in technology underpinned by skilled people.
The adoption of technology in the Middle East equals the 24/7 construction of quite stunning new tower blocks and residences. The Burj Tower now stands at over 600 metres high, and they are not finished! The local population welcomes change and new technology with open arms, witnessed by the incredible adoption of mobile technology at an average of 1.7 phones for every person in the UAE. The speed at which change is taking place is impressive, and they say they are yet to reach 50% of their development plans – personally, I really enjoy Dubai.
Nowhere to run, nowhere to hide
Teachers are being rated by students and parents alike at http://www.ratemyteachers.com/.
Nobody can stop this wave of change.
What’s next – will we rate our doctors, our supermarkets, our insurance providers and the restaurants we eat in?
Martha & the Vandellas were right back in 1965, “Nowhere to run, nowhere to hide”, I can hear it now!
Have you seen Tetris played like this?
Just take a look at this:
http://www.youtube.com/watch?v=LmKgLp6L55c&feature=related
Top Man
There are few top blokes left in this world, but DK is definitely one of them – take a look at MediaSnackers for some of the most creative techno-stuff I have seen in ages…
www.mediasnackers.com
Bloggers, Gameplayers, Facebookers – Tomorrow’s Workforce
Companies are very defensive about their staff on Facebook, MySpace and Youtube, and yet we could all so easily turn these to our advantage. For the first time, the Net Generation are authorities on something really important – for them these tools and technologies are part of their birthright. Kids can run 5 instant message windows at the same time, chat and multi-game play; this is perfectly normal for tomorrow’s workforce.
What are we doing to attract and engage them?
Are we on their terms?
They are our workforce and our customers of tomorrow!
A storm is gathering Mr Corporate – a new force in business is emerging with this new technology – mass collaboration – and the self-contained, inwardly looking company is dying…