Can you smell the roses?

Day in the life of corporate vs startupHow many of us can remember the New Year or what we did in December?

We are well into 2019 and have launched straight into the roller-coaster of another year. Whether we are employed by a large organisation or self-employed, it seems everybody complains of the same thing; taxi drivers share anecdotes of people rushing in and out of their cabs with no time to eat or think, but nobody appears to be doing much about it.

This has to be the year to slow ourselves down and build some time into the schedule to think; not to stop or do less necessarily, but to focus on what delivers most impact and brings in the results to achieve more.

I had a few decent ideas in 2018, how to help one of my clients, how to better position a team of people for their future, how to add value at home, but these ideas came on train and plane journeys. Journeys with quiet time where I couldn’t be interrupted.

There is no irony that my post on social spaces which received the most feedback was one where technology should be put down for a moment to savour what life has to offer. Can we learn from this: should we introduce ‘make a connection Monday,’ ‘talk to a human Tuesday’ or ‘work on a solution Wednesday?’

Whatever it is, and with spring in sight, we need to slow down to create time to ponder, to think a little more long-term and to stop and smell the roses.

Are things really changing?

Somebody prompted me to write this, by asking earlier this week, “Are things really changing?” I think they wanted me to say “well, not really” so they could go back to doing the same thing in the same old way, probably because it would be easier to do so.

We don’t have the space here to quote all the areas of change, but one of the most impactful will be the demographic shift. Populations in the US and UK especially are aging: in the US 10,000 people turn 65 every day.

By 2035, the number of Americans that will be of retirement age will be larger than the number of people under 18 for the first time in US history. It is a setup that has never been experienced before, plus it will be interesting to watch 5 different generations all interacting in the workplace with their varying characteristics and demands.

Sprinkle over the top some of the unchartered trends and behaviours and we have a melting pot of transformation; an experienced 55-year old protects their information and doesn’t share too much, whereas an 18-year old is upset if the public doesn’t read and respond to their weekend exploits. This change in living very public lives will be an area of contention and yet this is just one behaviour that is cascading down to organisations and forcing them to rethink.

No one quite understands millennials but they are hugely important to the future – they will have different views, ideas and work styles for sure, but more importantly they will make up 75% of the workforce by 2025. There will simply be so many of them and they are going to be the largest generation ever to enter the workforce. We need to attract them on their terms, or they will choose not to work for us.

Remember the (recruitment) ‘milk round?’ Back in the ‘80s we used to attend job fairs wearing horrid ties pleading for companies to give us a chance. Today, organisations must shift from creating an environment where they assume that people need to work there to one where people want to spend their time.

We are mobile, geographic boundaries do not exist, attitudes are disruptive and the work day is being redefined. I feel sorry for companies that refuse to change. I feel more sorry for manufacturers of mens ties!

What if I live to 100?

UBS adThe back page of the current Fortune magazine carried this advert (right) for UBS and it is worth underlining the impact of living for longer.

If we live to 100 in future, it is more than just savings plans and investments we will need to worry about. Very few will be able to retire and live off their savings for half a century, so how will we cope? We will most likely have a career that spans 60-years and have to learn new skills as generations change; furthermore cycles and trends of work mean where we start will in no way resemble how we finish working.

So as our knowledge and skills become redundant, we will have to update just to keep up. Education needs to start thinking today how to prepare future generations for such evolution – will a once in a lifetime education be the correct solution, surely not? The traditional college/university model was invented when our education would get you your first and last job, but our kids will hop from project to project as they see fit – choosing who they work for.

Because we live in a very dynamic society where people have lots of careers, where technology moves faster than we can keep up and whatever we learn expires very quickly, we need to ask if we are no longer faithful to one company or even one profession, why should we be faithful to one type of education at one institution, and at only one point in our lives?

Customer Experience

netflixWhen you consider the brands that genuinely stand out, they do so due to customer experience.

Why do people buy from Apple? For the product and design experience.

Why do people so many subscribe to Netflix? The experience of watching quality TV anytime, anywhere.

Why do people go to Selfridges? For the ‘yellow bag’ shopping experience.

How can technology help enhance the experience for your customers?

Speed up or slow down?

Dubai workshopI spent a great week in the Middle East last week where we hosted a skills workshop for clients and guests – with the topics productivity, talent and technology high on the agenda.

As always, following the media and talking to locals I picked up some interesting stories, no least from an article describing the ability to “zip through the airport in 10 seconds” on its way to the region. This is great news, especially as most people have a story to tell about crowds, delays and hours standing at baggage carousels scrolling through emails on their phone waiting for their bag. But is it really that good for us?

I welcome technology making our lives easier, speeding up processes and helping avoid queues, everything faster and shorter, but does it genuinely save us time or encourage us to try and fit more in. We seem to have fallen into the habit of squeezing more into less time, allowing ourselves no time to think and more items to have to juggle and worry about.

Should we be cramming more activities into less time, or should we be doing less in order to think it through and do a better job of the task?

Does technology ultimately buy us more time, or just more pressure?

The answer is in the room

Most people think that to generate and brainstorm the next big idea has to involve far-reaching experts nobody has ever met, when in fact, regardless of age or generation, the answer to our needs is normally in the room – all we have to do is find the most effective way to facilitate the discussion and identify it.

Plus you don’t need a focus group; the world talking and debating online every day, customers talking about your company and product and service, is the biggest focus group you will ever need.

What is your moat?

moatI read an insightful interview with an executive from a major player in hotels where he discussed the future of the industry and his organisation’s “moat.”

When you think about a moat, you immediately see protection and defence, and with so much change happening around us, and accelerating in many ways, we all need to consider what it is that differentiates, but also protects, our company and service, to such a degree that we can actually visualise our place in the market for years ahead?

Today, most companies can’t.

 

Tech = Art + Science

Driving in my classic car, listening to Grover Washington Jr on cassette tape (honestly, after all this car is 30 years old), I marvelled at how reliable this car is and how little tech was involved all those years ago in these machines, but mixing old thoughts with new, I realised just how technology is both art and science today. It is worth a post.

I think the biggest opportunities lie where technology is able to span both; let me explain why and how with education in mind.

Tech is science: one of the greatest opportunities in education is where technology can create a market segment of one: the individual. Where tech can help us create personalised learning so that students can learn at their own pace and level, and achieve goals and qualifications that are unique to their requirements, career aspirations and future. Tailored learning to suit a unique need at one point in time.

Tech is art: I experienced this a second time with air travel recently, where the entire check-in process was automated and I, as the traveller, had to self-serve. This is a masterstroke. Companies putting technology in place to allow customers to check-in themselves, print out their own documents, weigh their own luggage, print their own tags and calling it improved customer service – while saving costs all along the journey. How can technology help and even encourage people to learn, test and credential themselves, consuming small modules to achieve a goal, then move on to the next one? How can we utilise technology to predict, based on past learnings, what we need to do next?

I assembled the idea for this post sitting in traffic. I wonder as we get older whether we start going back to the old days, where we can be creative and have time to think, and not worry about the InBox.

A 3-layer cake worth sharing

cakeI recently returned from participating on a global advisory board on education and certification and we debated not just the future but how we can pin it down long enough to be able to describe it and build a strategy around it.

Tech refuses to stand still and while it isn’t quite the bedlam that the comedy series Silicon Valley portrays, it isn’t a million miles away. On my journey back I deliberated and concluded one thing for certain – the larger the audience we try to reach, the simpler the message has to be, otherwise it flies over our heads along with the rest of the information box labelled “overload.”

So what is the next wave? I summarised it as a 3-layer cake with all manner of ingredients built around intelligence, security and people.

The first, top layer, a segment called ‘intelligence,’ is the topping that will propel us into creative new spaces – AI, AR, VR, 3D, (already too many acronyms), drones, robots and my favourite internet of things. This will lead us towards everything cloud, everything connected and everything mobile.

The foundation or base is the security that will be necessary to hold things together, protect the safe business transition to the above and without which we can expect a myriad of challenges that could well hold back progress.

The flavouring in the middle, always the best bit, is where we come in – the people and the skills that underpin the change, the brainpower to drive it forward and the mindfulness to ensure things are done correctly, competitively and for the long-term.

The ultimate in convenience

Westin-Gear-Lending-New-Bal Move WellI don’t normally talk about one product or brand but this deserves a mention, even though I have learned it’s not that new. Staying at a Westin in Chicago last week, I noticed the room keys had a small advert promoting their Stay Well campaign.

For just $5 you can borrow a complete set of New Balance running gear including training shoes, so you don’t have to pack your own each time you travel – this is very smart. I didn’t take up the offer as I had my gear with me, but in future…

That is real innovation in thinking and also the ultimate in convenience to the customer.

So let’s loop technology into this – it is a great example of how technology needs to be serving us, integrating with and re-imagining business processes, offering customers choice and making it easy for them to purchase from or partner with us.

Plus, if we exercise in the morning and have to hand back the kit before check-out, it leaves that extra little bit of time for email and online activity later in the day…or is that counterproductive? Either way, I am impressed.