It’s about people, it always is

My internet

Here’s an interesting clipping from a newspaper. As funny as it reads, there is an underlying message that however technology is helping and enhancing how we communicate, work and do business, ultimately it is about the relationships we build with people that create loyalty and the long-term partnerships we crave.

Business isn’t about B2B or B2C, but about the human-to-human relationships we build and nurture over time.

Tech has given us an excuse to think short-term. Life and real success isn’t like that.

School as base camp

subbuteo

My team co-hosted a great seminar with the Professional Associations Research Network (PARN) this month, and it underlines what technology will never replace – the benefit that people gain from being in a room networking, asking questions and sharing best practice with each other – in other words learning in the real world.

In his book, Open, David Price talks about learning becoming authentic when it has a specific purpose, impact beyond schooling and supports a student’s communities.

What is school about, if it isn’t helping prepare young people for the real world, however small the steps of progress? My daughter returned from her Duke of Edinburgh trek this weekend tired, frazzled and aching from the backpack which stood almost as tall as her. But the experience was priceless and taught her how set up camp, prepare food and work in a team to navigate walks and hazards to reach their destination – the greatest challenge for them was the intermittent phone signal.

Education has to reflect what industry is looking for in skills. It has a tough time keeping up as it is, with first year degree material becoming out of date before graduation, so there has to be a genuine link between what is taught and its relevance to the real world – after all, kids are already more engaged via devices and the online world than we ever will be.

I do wonder, however, how these kids would have coped in the 70s; with just Subbuteo, a bicycle and local park to contend with.

A story for this time of year

CCALast week I presented at the CCA Annual Conference at the Edinburgh Assembly Rooms. An excellent event. Despite all the noise around technology – big data, wearables, the internet of things – our audience created more conversation around my stories and emphasis on talent. I liked that. This was a crowd of deep thinkers.

The greatest mix is that of old and new. Whilst I implore companies to give young talent a chance and to watch how the net generation will flourish if we attract and engage them on their terms (normally with technology in mind), I equally underlined the value of the older worker. The more experienced employee has a lot to offer, they are committed, they know the ropes and their experience is telling; and they are staying in post for longer, so the younger generations need to be better skilled to displace them.

Here is a summary of a story I told last week where two generations didn’t quite gel, or understand each other: a young lady beat off other applicants to make it to the final stage of interview and meet the CEO of the hiring company. She arrived on time and was immaculately presented. All good so far.

She was invited into the office of the CEO, a gentleman with years of success on his sleeve and decades her senior. The interview was progressing well, as planned, and then her phone start buzzing in her bag. The young lady pulled out the device mid-interview and started texting in reply, oblivious to the sudden stop in proceedings. This is what she was used to doing. The CEO waiting patiently for her to stop and then ended the interview, thanked her for her time, and saw her to the door. The interview process was about to start again, for this lady did not get the job.

I can see that the net generation does things in its own way and communicates differently, but there are certain rules of etiquette, respect and simple good manners that stand the test of time. I hope those things will never change.

Don’t be fooled by technology

fishStandard thinking is that technology has made our lives easier, that it takes care of communication for us, that we can broadcast our messages on multiple platforms from one place. That is not altogether accurate.

Technology is a gateway to communication, it is the oxygen of our net generation, that much is true, and allows us to reach people plus gather and share ideas like never before. In fact crowdsourcing is still hugely under-utilised in my book. But technology has lowered the barriers to entry, it allows more companies to compete regardless of size, and more people apply for the same jobs. Add to the mix the recovery in the markets and we now have to work even harder to stand out from the crowd.

When you look at LinkedIn, you are one in 300 million potential job seekers. One executive search agency said recently they receive up to 200 emails from job seekers each day. The agency continued to say if an email comes in with a straightforward CV attached, they are unlikely to even look at it. So what impresses?

Handwritten notes, an individual who clearly has undertaken vast amounts of research and a unique characteristic, personal interest or achievement is what it takes.

Technology has made life easier in many ways, but it is harder to differentiate. What are you doing to stand out?

A Laser Focus

child-with-ipad-ogrady

I have used a video of this girl using an iPad in some of my presentations, which underlines how adept this generation is at using technology, plus I have dismissed before words that say kids today cannot focus.

On my holiday in the US this summer, I read a lot of good stuff and came across two stories along the same lines involving different youngsters, so I thought it well worth a mention. One in particular was described by Will.i.am. He used to graffiti the classroom, not because he was a vandal, but because he wanted others to see his art – to ‘know’ him. Doctors wanted to give him Ritalin (to treat attention deficit disorder – ADD) and his teacher told his mother not to let them give it to her son.

Instead he suggested that his mother encourage his creativity, that he will work out a way to work with it. How true that was.

A similar story applied to the principal ballerina at the Royal Ballet, who couldn’t sit still for her love of music. Kids do have a laser focus, just not on the often-outdated stuff we give them. We need to learn to work with them on their terms, after all they are our workforce and our customer of tomorrow.