Tags: Investment in people

The daily treadmill – getting back our time

Posted by mattpoy on Posted in CompTIA, People, Time Tagged , ,

Many people are commenting on the future of email this week, predicting it’s slowdown and demise. Mark Zuckerberg, of Facebook fame, declared that “we don’t think a modern messaging system is going to be email.”

Technology has increased the pace of everything. We are never offline and once we get on that treadmill, we cannot stand still. If we stop for a moment, we invariably go backwards. But whilst it needs to slow down and we need time to think and reflect, I do agree with him. Email is growing largely due to the sheer volume of new users in Asia, but for the younger demographic, email doesn’t cut it. Our kids want something faster and easier than e-mail and amongst teenagers email usage is down 59%. How often do you see kids wandering with heads down clicking away on Blackberry Messenger?

As most people know, I am a big supporter of giving youngsters a chance. At a recent event in Brussels at the EU, a minister said if every small business employed one person we would have no unemployment problem. Easier said than done of course, but I took on a few apprentices/interns at CompTIA and it made a difference. What’s more, I unearthed a couple of real diamonds with great futures ahead of them, just buy committing to giving somebody a chance. We should all do it – it is very rewarding.

A bigger issue I have, however, is these kids and their career choices. We are too easily led by the glitz and the glory of TV fame, and it is unrealistic. 25 years ago, the three primary career choices were Teacher, Banker and Doctor; today, they are Sports Star, Pop Star and Actor. This is the X-Factor generation and there will be a lot of disappointed young people out there.

Now I love technology and continue to take an interest in its evolution. More notably, since I resigned from my current role at CompTIA (my favourite place of work to date), I have had a couple of weeks to do things for myself and email has reduced to a trickle. What a joy! How I have used my time has opened my eyes to how we should work, think and be creative ordinarily. We should not have to stop work to get access to this quality time but factor it into our daily routines – I for one will be doing this at Pearson when I join.

IT is the place to be

Posted by mattpoy on Posted in Learning, People, People Skills Talent, Skills Tagged , , ,

Pupils across the UK have received their A-level results and are wondering what to do next. Like every year, we can expect that nowhere near enough of these talented individuals will pursue a career in IT.

The reason for this is surely not that IT has little to offer, or that it is too specialist, or even that it is boring, for it is none of these things. But this is how a lot of young people see it. Until we start doing something to change this perception, we will struggle to attract the required talent.

IT flies our planes, broadcasts our football matches, and records and edits our music. IT systems monitor the effects of global warming, fight terrorism, and ensure hospitals function. New innovations like the iPad and Facebook have made billions and changed the world.

None of these are dull professions and they are all areas which interest young people. They are more interesting than most office jobs, and a heck of a lot more interesting than bar work, which seems to be the fate of all too many talented young people.

But as an industry, we are seen by many 16-18 year olds as sitting in a basement with a computer. We need to change this perception and get these people, who are currently making big career decisions, excited about IT. We need to start focusing on all the exciting and varied opportunities that IT offers, and to communicate this to young people through education, careers talks and the media.

It’s down to the people again

Posted by mattpoy on Posted in Customer Service, People, People Skills Talent, Uncategorized Tagged , , ,

I was closely watching the exchange in the US over the debt issues and President Obama supported the Gang of Six plan to reduce trillions of debt over 10 years. In a news debate on TV, the panelists claimed it was led by somebody with whom the President had a close relationship over the years. No surprise.

Now apply this to technology and to every walk of life. Despite the new platforms and tools now at our disposal, doesn’t business still get done when people make a connection with each other and find a situation that benefits both parties? Hasn’t it always been the case, and will it not always be that way? I think so.

I do enjoy the US – such good service and huge choice of everything you care to buy. Little wonder that so much innovation stems from there. It seems to have this knack of combining ideas and people to create some of the most innovative and forward thinking applications of technology.

Look at the image above. In a Brookstone store, I found this cushion; it was a remote control embedded within the softest material. Tacky in some respects, ingenious in others, but it sells! The US has such a willingness to try things, to embrace failure as a step in the right direction; as one leading author claimed, “By failing in a project or task, that is one less mistake that can’t happen next time.”

I enjoyed being a part of the Service 800 event where the theme was excelling in customer service. I had a chance to present to the group and engaged in some interesting conversations with individuals from 3M, GE Healthcare, Lexmark, Siemens and others, as well as some quite brilliant personalities from CompuCom. Some of these great people were kind enough to share a testimonial for me (see the tab above). Europe can benefit so much by watching and learning from these service experts.

Keeping IT cool

Posted by mattpoy on Posted in People, People Skills Talent, Skills, Social Media, Talent, Technology Tagged , , , , ,

Gadgets are the new cool – everyone wants the latest mobile phone, iPad 2, Motorola Xoom, Samsung Galaxy and a myriad of others. In fact, at the recent CRN PartnerConnect conference at the Ricoh Arena, where we talked about cloud business opportunities and mobility, our CEO Todd Thibodeaux brought all of these devices with him in his hand luggage and showed them to the audience, which generated a combination of laughter and interest. Todd also talked about making IT cool (http://blog.comptia.org/2011/05/09/making-it-cool/) and I would like to pick up on this.

When I present to audiences about some of the trends in technology, eyebrows are always raised when I ask about engaging our young employees and utilizing social media for business. Why? The younger generation are digital natives and they live and breath the technology that so fascinates my generation. For them, it is their oxygen, a gateway to the outside world. They also understand how it works, how it connects, and how to maximize it, so why do we push back and in some cases not allow social media sites in the office during work time. My view is that we should encourage its use, and also invite the younger generation to tell us how we can build sites to target the new generation on the platforms they are so comfortable with. That is how we can tie “cool” and “IT” together, and create a new harmony in the workplace. More importantly, by doing this we make our companies a more exciting place to work and we will attract the new generation to want to work for us. Today they have a choice, and those with the skills and talent will decide whether they want to add us to their CV. They are vitally important to our success, regardless of how cool we think our company is – we must engage them on their terms, because they are both our workforce and our customer of tomorrow.

Above was the view at the Ricoh Arena from my room when I drew the curtains in the morning. What a great idea to combine corporate hospitality suites with hotel bedrooms to maximize use of the space. Another cool.

Teachers

Posted by mattpoy on Posted in Education, People, People Skills Talent, Skills, Talent Tagged , , , ,

The students of a very bad teacher will learn, on average, half a year’s worth of material in 1 school year. The students in the class of a very good teacher will learn a one-and-a-half year’s worth of material. That difference amounts to a year’s worth of learning in a single year. Teacher effects dwarf school effects: your child is actually better off in a bad school with an excellent teacher than in an excellent school with a bad teacher. If you rank the countries of the world in terms of the academic performance of their schoolchildren, many countries could climb the ladder simply by replacing the bottom 6-10% of public-school teachers with teachers of average quality (Jack Welch tells us to do this in our companies every year). After years of worrying about issues like school funding levels, class size, and curriculum design, many reformers have come to the conclusion that nothing matters more than finding people with potential to be great teachers. Summarised from Malcolm Gladwell’s excellent new book ‘What the Dog Saw.’

Indian Adventure

Posted by mattpoy on Posted in Customer Service, People Skills Talent, Skills, Talent Tagged , , ,

Co-hosted three TechKnowledge evening seminars in Bangalore, Chennai and Delhi this week. Whirlwhind tour but well worth it. Hosted more than 180 delegates, where we discussed creating a competitive difference through skills and talent. A common thread is emerging, and when you look at changing demographics, the median ages of key global markets and India’s investment in education, it is poised to become the world’s largest supplier of
well-educated workers. People are our number one asset, and India recognises that.

22% of income on education

Posted by mattpoy on Posted in Education, People, People Skills Talent, Skills Tagged , , , ,

Families in South Korea spend 22% of their income on education and 13% on their housing. How many of us in the UK spend an amount each month on educating our families that comes anywhere near what we spend on our mortgage or rent, or even our leisure spend. It is worth thinking about, especially as the skills and talent of our next generation will determine whether a company is successful or not in future. All about the people. Also, most of us focus any spend on education at senior school or university fees – but in Asia, the big spend is on infant education – that’s where they get the greatest benefit and they generate millions of students keen to learn and able to learn (from a Vistage UK event hosted by my old chum Steve Gilroy www.vistage.co.uk).